Cancellation Policy

At Zeene Lifestyle, we aim to process your orders as quickly as possible. Please review our cancellation terms below to ensure a smooth shopping experience.

1. Cancellation Window

You may cancel your order only under the following circumstances:

  • Within 24 hours of placing your order.
  • Immediately upon receiving your confirmation call or SMS from our team.

Note: Any order beyond the 24-hour window or already confirmed via call/SMS is considered final and cannot be cancelled.

2. How to Cancel

To request a cancellation, please reach out to us via one of the following channels with your Order Number:

3. Important: Rights of Cancellation

Zeene Lifestyle reserves the right to cancel your order at any stage of the process (prior to delivery) if:

  • You do not attend or respond to the Order Confirmation Call.
  • The provided contact information is unreachable.

Unconfirmed orders will be automatically cancelled to ensure security and logistical efficiency.

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