Privacy Policy

Zeene.co is powered by Shopify, which enables us to provide Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase. By using any of the Services, you acknowledge that you have read and understand this Privacy Policy.

We collect information that identifies or can reasonably be linked to you:

• Contact details: Name, address, billing/shipping address, phone number, and email address.
• Financial information: Credit/debit card numbers, payment details, and transaction confirmations.
• Account information: Username, password, security questions, and preferences.
• Transaction details: Items viewed, cart activity, wishlist, purchases, and past transactions.
• Device & Usage: IP address, browser type, and information regarding your interaction with the Services.

We collect data directly from you, automatically through cookies, and from service providers or partners. We use this to:

• Perform our contract with you and fulfill orders.
• Tailor and improve the Services through product recommendations.
• Execute marketing, advertising, and promotional communications.
• Authenticate accounts and provide a secure payment experience.

We may disclose your personal information to third parties for legitimate purposes:

• Shopify & Vendors: For IT management, payment processing, data analytics, and shipping.
• Business Partners: For personalized advertising and marketing services.
• Legal Reasons: To comply with applicable laws, respond to legal processes, or protect our rights.

Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Data may be transmitted to third parties located in countries other than where you reside. You may exercise rights regarding data processed by Shopify through their Privacy Portal.

Depending on your location, you may have rights to:

• Access/Know: Request access to the personal information we hold.
• Delete/Correct: Request the erasure or correction of inaccurate data.
• Portability: Receive a copy of your information to transfer to a third party.
• Opt-out: Unsubscribe from promotional communications at any time.

At Zeene Lifestyle, your security is our priority. While multi-layer security measures are utilized to protect our digital storefront, we go further to secure your physical shopping experience through our 14-day refund policy guarantee.

To ensure your data remains secure:

• We recommend using secure channels for sensitive communication.
• Your personal information is retained only as long as necessary for account maintenance, service provision, and legal compliance.
• We leverage Shopify's secure infrastructure to process all transactions safely.

Please be aware that multi-layer security measures are not perfect or impenetrable, and we cannot guarantee "perfect security". For any security concerns or to verify a shipment, please contact our Sialkot headquarters directly.

Children: Services are not intended for children under the age of majority. We do not knowingly collect their data.

Transfers: We may transfer, store, and process your personal information outside the country you live in. Transfers from the EEA or UK rely on recognized mechanisms like Standard Contractual Clauses.