Frequently asked questions
How long does delivery take?
We offer fast delivery within 2 to 3 working days across Pakistan.
Do you offer Cash on Delivery (COD)?
Yes! With our “First Open, Then Pay” policy, you can check your parcel before making the payment.
What is your return and refund policy?
We provide a 14-day easy refund policy. If there is any quality issue, you can return the product within 14 days for a full refund or exchange.
Are Zeene products original and high quality?
Absolutely! All our products are made with A+ Grade Fabric, ensuring premium quality, comfort, and durability.
How do I place an order?
You can place an order directly through our website by selecting your desired product, size, and clicking “Add to Cart.” Then proceed to checkout and choose Cash on Delivery or another available payment option.
Do you offer size exchanges?
Yes, if the size doesn’t fit, you can request a size exchange within 14 days (conditions apply, product must be unused with tags).
Do you ship internationally?
Currently, we are focusing on Pakistan deliveries only, but international shipping will be announced soon.
Do you offer free shipping?
Yes, we offer Free Shipping on all orders above PKR 10,000.